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Monitoring is key
The PhoneAssure program combines 5-Star level training with continuous monitoring to ensure success.

Throughout each month, we produce for each of our clients a large number of customized training guides based on live recordings of conversations between their agents and customers.  Each training guide is produced by a professional trainer.

Our continuous-feedback approach makes clear to agents that their performance will be constantly monitored, every day of the year.  The combination of continuous monitoring and expert training is how PhoneAssure produces guaranteed results.

Did you know?

When listening to recordings, PhoneAssure is focused on eliminating behaviors that could leave our clients vulnerable to any sort of legal complaint.