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Tone is everything
Because it is the most important aspect of customer service, tone is the primary focus of the PhoneAssure program.
Our focus on tone ensures that agents always convey warmth, respect, empathy and a sincere willingness to help.  

Negative behaviors such as passive-aggressiveness, disinterest and a lack of empathy are strongly addressed, and our continuous monitoring ensures that positive behaviors are utilized on a consistent and daily basis.  

PhoneAssure understands that while important, words alone do not make an effective telephone representative. We know that tone is the important human element that most affects the customer experience.

Did you know?

Our bilingual staff members allow PhoneAssure to offer all services in Spanish.